Remote Support
Secure remote assistance from WeldonPC
Connect to Your Session
Enter the session code provided by your technician.
Need a technician? Call us: 888-7-WELDON
Secure, encrypted connection. Nothing is installed permanently.
How Remote Support Works
- Call us at 888-7-WELDON to start a support session
- Your technician will give you a session code
- Enter the code above with your name and email, then click Connect
- Download and run the support tool from the next page
- We'll securely connect and resolve your issue
Secure by design
Encrypted connection, Windows 10/11 compatible. Nothing is installed permanently, and you can end the session at any time.
Common Issues & Quick Fixes
Internet Not Working
- Restart your router (unplug for 30 seconds)
- Check if other devices can connect
- Restart your computer
- If still not working, call us for help
Printer Problems
- Check printer is turned on and has paper
- Check ink/toner levels
- Restart the printer
- Try printing a test page from printer menu
Computer Running Slow
- Restart your computer
- Close unused programs
- Check for Windows updates
- Consider our tune-up service for lasting improvement
Email Issues
- Check your internet connection
- Verify your password is correct
- Check webmail to see if email is working there
- Call us for email configuration help