Frequently Asked Questions

Yes! We offer on-site service for homes and businesses. There is a trip charge in addition to our hourly rate. Remote support is often faster and more affordable for many issues.

We accept cash, checks, and all major credit cards (Visa, MasterCard, American Express, Discover). We also accept PayPal and can set up payment plans for larger purchases.

Most software repairs (virus removal, tune-ups) are completed within 24-48 hours. Hardware repairs depend on parts availability—common parts are usually in stock, while specialty parts may take 3-5 business days to arrive.

Yes! All repairs come with a 30-day warranty on labor. Parts carry their manufacturer's warranty, typically 1 year. If the same problem recurs within the warranty period, we'll fix it at no charge.

In many cases, yes. We can recover data from drives with logical failures (deleted files, corrupted file systems). For physical failures, we partner with professional data recovery labs. We'll diagnose the issue and provide an estimate before proceeding.

Every Tech Support Bundle plan covers one computer and includes monthly remote tech support, Webroot antivirus, cloud backup, monitoring, and priority service. The Home plan includes 1 hour of remote support each month and 50GB of cloud backup; Business includes 2 hours and 100GB; Ultimate includes 4 hours and 250GB. Parts and onsite visits are available separately, and anything beyond your plan is available too — just ask. See the Tech Support Bundle page for plan details and pricing.

Each plan covers one computer. To cover more, simply add a plan for each additional computer when you sign up — the total updates automatically. Not sure which plan fits your home or business? Contact us and we'll recommend the best plan for your needs — just ask.

Absolutely! We'll handle the entire migration process, including transferring files, databases, and email accounts. We'll coordinate with your current host to minimize downtime.

Yes! We offer website maintenance plans that include content updates, security patches, and software updates. We can also train you to make simple updates yourself using your site's content management system.