Microsoft 365 and Outlook email outage (Thursday, Nov. 12)

As of 3:00 PM Eastern on Thursday, November 12, Microsoft 365 email is having a widespread outage. Starting around noon, many people across the U.S. have been unable to send, receive or open email in Outlook and other Microsoft 365 apps. Microsoft says its Exchange Online email service in the Americas is under heavy load, and it is shifting traffic to restore service.

What this means for you

• Nothing is wrong with your computer, phone or account. Please don't reinstall Outlook, reset your password or remove your email account. Those steps won't help and can create extra work later.
• Mail sent to you during the outage is usually held and retried by the sender's mail server, so it normally arrives once service recovers.
• If something is urgent, reach people by phone or text for now.
• Microsoft posts live updates on its Microsoft 365 Status page.

We're watching it and will post again when Microsoft reports the service fully restored. If your email still isn't working after Microsoft gives the all-clear, call us at 216-475-6000 or 888-7-WELDON.