Remote Support
Secure remote assistance from WeldonPC
Connect to Your Session
Enter the session code provided by your technician.
Need a Support Session?
Purchase a remote support session and get connected with a technician.
Or call us: 888-7-WELDON
Secure, encrypted connection. Nothing is installed permanently.
How Remote Support Works
- Call us at 888-7-WELDON to start a support session
- Your technician will give you a session code
- Enter the code above with your name and email, then click Connect
- Download and run the support tool from the next page
- We'll securely connect and resolve your issue
Secure by design
Encrypted connection. Works on Windows, macOS and Linux. Nothing is installed permanently, and you can end the session at any time.
Common Issues & Quick Fixes
Internet Not Working
- Restart your router (unplug for 30 seconds)
- Check if other devices can connect
- Restart your computer
- If still not working, call us for help
Printer Problems
- Check printer is turned on and has paper
- Check ink/toner levels
- Restart the printer
- Try printing a test page from printer menu
Computer Running Slow
- Restart your computer
- Close unused programs
- Check for Windows updates
- Consider our tune-up service for lasting improvement
Email Issues
- Check your internet connection
- Verify your password is correct
- Check webmail to see if email is working there
- Call us for email configuration help